Designed for pressure
People seeking help may be older, disabled, neurodivergent, unfamiliar with complex systems or simply dealing with too much at once.
ACCESSIBILITY
The route to help should not be a maze.
Foundation aims for plain English, strong contrast, large tap targets, keyboard access, readable forms and accessible resources.
Tell us what is difficult
If a part of the site or application route creates a barrier, contact hello@orvia.org.uk so a human can help find another route.