Initial contact
Do not send medical records, legal evidence, safeguarding documents, financial statements or other highly sensitive material through the first-contact route.
PRIVACY
Ask only for what is needed.
Foundation applicants may be under pressure or may later need to discuss sensitive circumstances. The initial route is deliberately narrow.
Controlled follow-up
If more information is required, the Foundation team should explain why and move the conversation to an appropriate controlled route.
Data use
Information should be used for Foundation assessment, delivery, governance and required administration — not vulnerability-based advertising or retargeting.